- Balanced Scorecard
- Business & organisational structure & choices
- Business information management
- Capacity mgt
- Centralisation & Decentralisation
- Compensation systems
- Critical Success factors
- Customer care strategy
- Disciplinary procedures
- Elements of a marketing plan
- Entity types, purpose and objective
- Formal and informal organisation
- Globalisation
- Individual and group behaviour
- Information, Information technology and systems
- Internal & External environment
- Inventory procurement, control and mgt.
- Layouts
- Leadership and management
- Market segmentation and targeting
- Marketing management
- Marketing plan
- Matrix and mixed structures
- Mission statement
- Motivation of mgt & employees
- Objectives
- Organisational health and safety
- Organisational structures and processes
- Organizational Culture
- Outsourcing
- PEST analysis
- Porter’s five forces analysis
- Pricing strategy
- Privatization and divestiture
- Product life cycles
- Public corporation
- Purchasing
- Quality control in operations mgt.
- Recruitment process
- Scientific management
- Strategic planning
- SWOT analysis
- Team formation, development and mgt.
- Total Quality mgt.
- Training and development of employees
- Virtual arrangements