Your company has implemented a Total Quality Management approach (TQM), but this has been resisted by most of the employees. State THREE reasons that might have accounted for such resistance. (6 marks)
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- Lack of consistency of purpose for the implementation of the total quality management concept.
- If there is too much emphasis on short term benefits for implementing the total quality management concept.
- If management fails to prepare the employees through training before the implementation takes place.
- Lack of commitment on the part of top management.
- Poor allocation of resources to the implementation of the total quality management concept.
- Incurring of excessive costs may lead to resistance to the implementation of total quality management concept. (Any 3)