Adenta Municipal Assembly (AdMA) has established an ultra-modern library and internet facility for its inhabitants. It intends to subsidise the costs of using this facility for its inhabitants. This facility is to be evaluated by the local assembly (AdMA) to assess amongst other things, whether it is financially sound and offers value for money.
Required:
Suggest THREE (3) appropriate measures each of Financial, Economy, Efficiency and Effectiveness that could be set for the facility based on targets. (12 marks)
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Financial measures:
• Proportion of overall funds spent on administration costs
• Ability to stay within budget/break even
• Revenue targets met.
Economy targets:
• Costs of purchasing books of suitable quality
• Costs of negotiating for and purchasing equipment.
• Negotiation of bulk discounts
• Pay rates for staff of appropriate levels of qualification.
Efficiency targets:
• Levels of wastage of outdated books
• Staff utilisation
• Equipment life.
Effectiveness targets:
• Numbers using the library
• Customer satisfaction ratings
• Quality of books and speed of internet served