A Supervisor’s role as the lowest level of management is to interface between managerial and non-managerial staff. Management can be exercised over resources, activities, projects and other essential non-personal things while Leadership can only be exercised over people.
Required:
a) Explain FOUR (4) key features of supervision. (10 marks)
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- Front line manager dealing with the day to day operational level.
- Does more technical and operational work.
- Gatekeeper for communication between managerial and non managerial staff, both upward (conveying reports and suggestions) and downward (conveying policies, instructions and feedback).
- Monitors and controls work by means of day to day, frequent and detailed information.
b) State FIVE (5) range of business and managerial skills important to a good leader. (10 marks)
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- Entrepreneurship – ability to spot business opportunities and mobilise resources to capitalise on them.
- Interpersonal skills – networking, influencing, negotiation, resolution coaching etc.
- Decision making and problem solving skills – seeing the big picture.
- Time management and personal organisation.
- Self development skills – ability to learn continuously from experience, to grow in self awareness and to exploit learning opportunities.